Shipping costs and delivery
How to set what a buyer pays and what to do once a work is sold.
What a buyer pays for delivery is set on the work itself, so the price they see is the price they pay.
On the artwork
Open a work and find the shipping settings. You set what it costs to send to different places — your own country, your region, and the rest of the world — and you pick how it goes: an envelope, a tube, a box or a crate. That choice matters more than it looks: a rolled work in a tube costs a fraction of a stretched canvas in a crate, and pricing them the same means you either lose money or scare people off.
Two other options:
- Ask for a quote — for large or awkward work where a fixed price makes no sense. The buyer contacts you and you agree it together.
- Collection — they come and get it. Free, personal, and for heavy work often the only sensible answer.
Working out what to charge
Weigh and measure the packed work, not the bare one. Then look up the real rate with your carrier and add what the materials cost you. Artists routinely forget the tube, the tape, the corner protectors and the trip to the post office.
Rather absorb it? Put the shipping at zero and build it into the price of the work. Buyers like a round number and free delivery, and you end up with the same amount.
After the sale
Delivery itself is handled under Sales: record the sale, add a tracking number and send it to your buyer. See the guide on what happens when someone buys.